Privacy policy
Yarnelé respects the privacy of its customers and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and what rights you may have regarding your personal information.
1. Personal Information we collect
Depending on how you use our online store, we may collect:
• your first and last name;
• email address;
• phone number;
• shipping and billing address;
• information about your orders and purchased products;
• information required to process payments;
• information you provide when contacting us;
• technical information, including IP address, device type and browser;
• information about how you use our website, including pages visited and interactions with the website.
2. How We Use Your Information
We may use your personal information to:
• process and fulfil orders;
• process payments;
• arrange delivery;
• contact you regarding your order;
• process returns and exchanges;
• provide customer support;
• maintain website security and prevent fraud;
• improve our online store and customer experience;
• comply with legal requirements;
• send marketing communications where we have a lawful basis to do so.
3. Legal Basis for Processing
We process personal information on one or more of the following legal bases:
• Performance of a contract — for example, to process and deliver your order;
• Legal obligations — where processing is necessary to comply with applicable laws;
• Legitimate interests — for example, to maintain website security, prevent fraud and improve our store;
• Consent — for example, when you have agreed to receive marketing communications.
Where processing is based on your consent, you may withdraw your consent at any time.
4. Sharing Your Personal Information
To operate our online store, we may share necessary information with service providers, including:
• payment providers;
• shipping and logistics companies;
• technical and IT service providers;
• analytics providers;
• marketing and advertising services, where used by the store;
• other organisations where necessary to fulfil your order or where required by law.
We do not sell your personal information to third parties for purposes unrelated to the operation of our online store.
5. International Transfers of Personal Information
As Yarnelé accepts orders from customers worldwide, your personal information may be transferred to and processed in countries outside your country of residence.
Where personal information is transferred outside the European Economic Area (EEA), we use legally recognised safeguards for the protection of personal information where required by applicable law.
6. Cookies
Our website may use cookies and similar technologies to:
• ensure that the website functions properly;
• remember your preferences;
• process orders;
• analyse website traffic;
• improve your experience;
• support advertising and analytics tools, where used.
You can manage cookies through your browser settings and, where available, through the privacy settings provided on our website.
7. Data Retention and Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and protect our legitimate interests.
8. Your Rights
Depending on applicable law, you may have the right to:
• access your personal information;
• correct inaccurate or incomplete information;
• request deletion of your personal information;
• restrict the processing of your information;
• object to certain types of processing;
• receive your personal information in a portable format, where applicable;
• withdraw your consent where processing is based on consent;
• opt out of marketing communications.
To exercise your rights, please contact us using the contact details below.
In some cases, we may ask you to verify your identity before processing your request.
9. Complaints
If you believe that your rights regarding your personal information have been violated, please contact us first so that we can review your concern.
You may also have the right to lodge a complaint with the relevant data protection authority in your country of residence or with the competent supervisory authority.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in our online store, technologies we use, or applicable legal requirements.
The latest version of this Privacy Policy will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us:
Yarnelé Email: yarnele.info@gmail.com