Refund policy

General Return Policy

We want you to be completely satisfied with your purchase.

You have 14 days from the date you receive your order to request a return or exchange.

Unfortunately, requests submitted after this 14-day period cannot be accepted. To be eligible for a return, the item must be in brand-new condition: unused, unwound, and in its original packaging with all factory labels and tags intact.

 

Non-Returnable Items

• Gift cards

• Heavily discounted items or items marked as Final Sale

All returns require a valid receipt or proof of purchase. Please do not return products directly to the manufacturer.

 

Refunds

Once we receive and inspect your returned package, we will send you an email confirmation. We will also let you know whether your return has been approved or declined.

If your return is approved, the refund will be automatically issued to your credit card or original payment method within several business days.

 

Delayed or Missing Refunds

If you have not received your refund yet, please check your bank account again. Then contact your credit card issuer or bank, as processing times may vary before the refund is officially credited to your account.

If you have completed these steps and still have not received your refund, please contact us directly at: yarnele.info@gmail.com

 

Exchanges and Defective Items

We offer replacements only for items that arrive damaged or defective. If you need to exchange a defective item for the exact same product, please email us at yarnele.info@gmail.com and send the package to: Sesku iela 56, Riga, LV-1082, Latvia

 

Return Shipping

All returns must be sent to our address: Sesku iela 56, Riga, LV-1082, Latvia

Customers are responsible for their own return shipping costs, and the original shipping costs are non-refundable. If your refund is approved, the cost of return shipping will be deducted from the total refund amount.

As we serve customers internationally, return shipping times may vary depending on your location. For items valued at more than €50, we strongly recommend using a shipping service with tracking or purchasing shipping insurance, as we are not responsible for lost return packages.